Air carrier liability for inaccurate information provided by chatbots
Journal title RIVISTA ITALIANA DI DIRITTO DEL TURISMO
Author/s Anna Maria Mancaleoni
Publishing Year 2025 Issue 2025/46
Language Italian Pages 16 P. 196-211 File size 230 KB
DOI 10.3280/DT2025-046010
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With the decision under review, an airline was ordered to pay damages as a result of inaccurate information provided to an airline ticket buyer by a chatbot on the airline’s website. This is one of the first concrete cases involving liability resulting from the use of cutting-edge technologies. The commentary on the decision, therefore, after analyzing the case, provides a brief overview of the regulatory perspectives for artificial intelligence and the issues inherent in its regulation.
Anna Maria Mancaleoni, Responsabilità del vettore aereo per informazioni inesatte fornite dal chatbot in "RIVISTA ITALIANA DI DIRITTO DEL TURISMO" 46/2025, pp 196-211, DOI: 10.3280/DT2025-046010