Innovative performance measures and business models. The case of Italian airport companies

Journal title MANAGEMENT CONTROL
Author/s Vincenzo Fasone, Mariano Puglisi
Publishing Year 2017 Issue 2017/2
Language Italian Pages 17 P. 71-87 File size 585 KB
DOI 10.3280/MACO2017-002005
DOI is like a bar code for intellectual property: to have more infomation click here

Below, you can see the article first page

If you want to buy this article in PDF format, you can do it, following the instructions to buy download credits

Article preview

FrancoAngeli is member of Publishers International Linking Association, Inc (PILA), a not-for-profit association which run the CrossRef service enabling links to and from online scholarly content.

Business performance measurement literature stated that traditional metrics based strictly on economic and financial perspectives are not longer adequate for the purpose of monitoring and evaluating business performance. Nowadays innovative performance measurement systems are needed to better understand the evolution of businesses. Because of emerging business models a modification and a deep impact on the definition of companies’ boundaries occurs. Accordingly, the main aim of this paper is to offer a theoretical contribution to the definition of new and innovative performance metrics in the context of a dynamic industry such as airports. In this work, through the case study method, an innovative system to performance measurement is provided and the so-called "business model value creation ratio" is proposed. This specific approach encompasses simultaneously both shareholder perspective (quantitative-financial measures) and customer perspective (qualitative and non-financial measures).

Keywords: Performance, business model, aeroporti, strategia, controllo.

  • Impatto della crisi economica su redditività e rischio finanziario delle imprese romagnole. Una cluster analysis Stefania Vignini, Tiziana De Cristofaro, in MANAGEMENT CONTROL 3/2018 pp.157
    DOI: 10.3280/MACO2018-003008
  • Il reporting per segmenti nei settori del trasporto pubblico locale e della cura della salute. Esperienze a confronto Domenico Nicolò, Giuseppe Valenza, in MANAGEMENT CONTROL 1/2020 pp.35
    DOI: 10.3280/MACO2020-001003

Vincenzo Fasone, Mariano Puglisi, Misure di performance innovative e modelli di business: il caso delle aziende aeroportuali italiane in "MANAGEMENT CONTROL" 2/2017, pp 71-87, DOI: 10.3280/MACO2017-002005